The Recreational Sales screens display all items that a customer is eligible to buy, based on information in the TPWD database about that customer. There may be times, however, when a customer wants to buy an item they normally are not eligible to purchase. To override the system and sell one of these items to a customer, you can use the purchase override feature. If you have a question about whether a license can be sold, please contact TPWD.
To Override Purchase Availability:
- Perform a search and locate the record for the customer purchasing licenses (see "Searching for a Customer Record"). The Customer Details screen appears.
- Click Recreational Sales. The Recreational Sales screen appears. Figure 47 is an example of the Recreational Sales screen.
Figure 47: Recreational Sales Screen - Click Purchase Override. The Recreational Override Items screen appears. Figure 48 is an example of the Recreational Override Items screen.
Figure 48: Recreational Override Items Screen - Select the items to be purchased, clicking OK on any message boxes that may appear.
In some cases, you will be prompted for additional information. Following are some of the instances where you are prompted to enter additional information:
Screen Description Ancillary Information
Some licenses require ancillary information, such as physical location and mailing address. For details, see "To Enter Additional (Ancillary) Information". HIP Survey
Certain licenses require HIP certification. For details, see "Submitting a HIP Survey". Enter Quantity Some license items can be sold in multiple quantities. The default value, which is displayed in the quantity text field, is the minimum number of the item the customer can buy. In the Enter Quantity screen, enter a quantity and click OK. Enter Date Certain licenses require the entry of a start date, such as the "Temp 5 day Non Resident Special Hunting License", or a start and end date, such as the Resident One-Day All Water Fishing license. For details, see "Entering Dates". - In the Reason for Override field, enter the reason in the provided space. In some cases, you will be prompted to enter a start date. You cannot continue with the purchase of an override item without entering a reason in the Sales Message screen.
- Click Continue Shopping to return to the Recreational Override items screen.
- Repeat Steps 4 through 6 for each item selected for purchase.
NOTE: Click Cancel Order at any time to cancel the transaction and return to the Main Menu screen. - Click Checkout in the Shopping Cart screen to go to the Checkout screen. See "Checking Out and Finalizing the Purchase (Agent Users)".
- Click Print and Save in the Checkout screen to save the transaction. See "Checking Out and Finalizing the Purchase (Agent Users)".