Active licenses can be replaced if the license document is lost, stolen or destroyed. It is recommended that you verify that the person requesting the new license is the original and valid owner of the license. See "Viewing Active Licenses Held".
To Replace a License:
- Perform a search and locate the record for the customer whose license you want to replace (see "Searching for a Customer Record"). The Customer Details screen appears, as shown in Figure 69.
Figure 69: Customer Details Screen
- (Optional) If the customer wants to update any details, make the necessary changes. See "Updating Customer Information".
- Click View Holdings, located near the bottom of the Customer Details screen. The Holdings screen appears, as shown in Figure 70.
Figure 70: Holdings Screen
- Select the Replace option in the section listing the license to be replaced.
- Click OK on any message dialog boxes that display. The Holdings screen reappears with the text "Replaced Document", as shown in Figure 71.
Figure 71: Holdings Screen Showing Replaced Document Comment
- The Select Used Tags screen will be displayed, as shown in Figure 72.
Figure 72: License Sticker Print Preview Screen
- System will prompt for PWD 341, Application for a Replacement License. If applicable, the system will display a license diagram to mark tag invalid based on the completed replacement application completed by the license holder.
- Click Continue to proceed to the Shopping Cart screen.
- Click Checkout in the Shopping Cart screen to go to the Checkout screen and collect any required fees. See "Checking Out and Finalizing the Purchase".
- Click Print and Save in the Checkout screen to save the transaction and print out the new license document(s). See "Checking Out and Finalizing the Purchase".
Training Video