Voiding Licenses

Licenses can be voided within 48 hours of original purchase. After 48 hours, you must contact TPWD to receive authorization to void the license outside of 48 hours.

The following conditions apply when voiding a license document:

• An agent may not be able to void a document sold through another agent's business.
• All items on a single document will be voided when the transaction is performed.

To Void a License:

1. Click Void in the Main Menu screen to display the Customer Search screen. 
2. Perform a search and locate the record for the customer voiding a license (see "Searching for a Customer Record"). The Customer Details screen appears with a Void button, as shown in Figure 93.
   
   
   Figure 93: Customer Details Screen Showing Void Button
   
3. Click Void. The Customer Holdings screen appears. Figure 94 is an example of the Holdings screen.
   
   
   Figure 94: Holdings Screen
   
4. Locate the document to be voided and select the Void option that displays in the section listing the document.
5. Click OK to confirm that the document is to be voided. A confirmation window is displayed, as shown in Figure 95.
   
   
   Figure 95: Document Void Confirmation Window
   
6. Click OK. The Select Void Reason screen appears, as shown in Figure 96.
   

   Select a Void Reason, and enter a description if required.

   Click Continue to proceed.
   
   
   Figure 96: Select Void Reason Screen
   

7. The Confirm Void Selection screen is displayed, as shown in Figure 97.
   
   Click Confirm Void to continue.
   
   
   Figure 97: Confirm Void Selection
   
8. The Checkout screen is displayed (Figure 100).
   
   
   Figure 100: Checkout Screen
   
9. Click Print and Save to save the transaction. A message appears saying that the transaction has been saved. Click OK to close the window and proceed to the Agent Receipt screen, as shown in Figure 101.
   
   
   Figure 101: Agent Receipt screen
   
   NOTE: Receipts are NOT required to be printed.
   
   

10. If you are using the Thin Client device click Receipt Print.

    Or

    If you are using the Windows application you can print to a network printer. Click Network Print.

    The application will return to the Sales screen.

Training Video