Changing Passwords

A password can be changed at any time. Agents can reset a clerk's password as part of updating clerk information and privileges (see "Changing Clerk Privileges"), or the clerk can do it themselves through the Change Password screen.

A password expires automatically after 90 days of issue, or 45 days with no login, whichever occurs first. After expiration, if you try to login using an expired password, the system forces you to change the password. After you change the password, you will need to log in again. See "Logging In".

To Change a Password:

1. Click Administration in the Main Menu screen (see Figure 4). The Administration Menu screen appears, as shown in Figure 117.
   
   
   Figure 117: Administration Menu Screen
   
   
2. Click Change Password. The Change Password screen appears, as shown in Figure 118.
   
   
   Figure 118: Change Password form
   
   

3. Enter the Old Password.

4. Enter the New Password.

5. Enter the New Password Again to confirm it.

6. Click Submit to save the information.

Training Video