Reset Clerk Password

A password can be changed at any time. Agents can reset a clerk's password as part of updating clerk information and privileges (see "Changing Clerk Information and Privileges"), or the clerk can do it themselves through the Change Password screen.

A password expires automatically after 90 days of issue, or 45 days with no login, whichever occurs first. After expiration, if you try to login using an expired password, the system forces you to change the password. After you change the password, you will need to log in again. See "Logging In".

To Reset a Clerk's Password:

1. Click Administration in the Main Menu screen (see Figure 4). The Administration Menu screen appears, as shown in Figure 118B.
   
   
   Figure 118B: Administration Menu Screen
   
2. Click Clerk Maintenance. The Clerk Maintenance screen appears, as shown in Figure 118C.
   
   
   Figure 118C: Change Password form
   
   
3. Select the button in the Select column next to the clerk whose password will be reset.
4. Click the Reset Selected Clerk's Password button.
5. A confirm window will be displayed (Figure 118D). Click OK to proceed.
   
   
   Figure 118D: Confirm Password Change
   
6. The new temporary password will be displayed (Figure 118E). Give this password to the clerk.
   
   
   Figure 118E: New Temporary Password