General
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Introduction
The Texas License Connection (TLC) License Sales Application (LSA) is an Internet-based application through which authorized agents can sell hunting and fishing licenses and certain non-license items to the public. The LSA manages all activities related to selling licenses, including recording transactions, managing customer records, tracking inventory and generating reports. All transaction, agent and client information is maintained in the Texas Parks & Wildlife Department (TPWD) database.
Getting Started
Thin Client Terminal
The Texas License Connection (TLC) License Sales Application (LSA) runs on the Thin Client terminal using a modified web browser. All transaction, agent and client information is maintained in the Texas Parks & Wildlife Department (TPWD) database. The Thin Client terminal is a point-of-sale device using a web browser set in kiosk mode. This means that while the application is using the Internet to transmit information, the normal browser functions such as entering a web address, bookmarking a site or navigating forward and backward have been disabled. For more information about the Thin Client navigation, see "Thin Client Navigation". This device has been configured to only run the LSA. The LSA running on the Thin Client terminal is primarily the same as the Internet-based application, with the exception of a few differences. These differences, along with how to set up the Thin Client terminal, are in this section.
Printers
Depending on the user, the Texas License Sales Application (LSA) requires one or more printers to be configured.
Locating a Customer Record
Before licenses or other items can be selected for purchase, a customer record must be identified and selected. The Customer Search screen is used to locate a customer record by entering sets of information called search criteria. If a customer record is not located, a new customer record can be created.
Adding and Updating Customer Records
If after conducting a search, a customer record is not located, a new record for that customer can be added to the system. A new customer record is not saved until the sales transaction is completed.
Selling Licenses
Only those licenses that a customer is eligible to purchase display as available for sale in the Recreational Sales screens. If a customer is not eligible to purchase a license, for example, they have already purchased the maximum number allowed or have not completed required training, the item does not display. However, this feature can be overridden to sell licenses normally not available.
Managing Licenses
Occasionally a document will be lost, stolen or destroyed. Recreational licenses can be replaced. Most active licenses, with the exception of temporary licenses, can be voided within 48 hours of purchase. After 48 hours, a license document can only be voided by contacting Texas Parks & Wildlife Department (TPWD).
Managing Clerk Information
Using the Administration Menu screen, agents can set up clerk accounts for the License Sales Application (LSA) system. A clerk account enables an employee at the agent's place of business to access the LSA and determines which tools and reports they can access. Once created, a clerk's account can be updated at any time, or inactivated if the clerk leaves employment at the agent's place of business. Information included in a clerk account is the clerk's user identification and password used to log in to the LSA. An agent can reset clerk passwords (if the clerk has forgotten their password) or the clerk can do it themselves through the Change Password screen. A password expires automatically after 90 days of issue (or 45 days from last login, whichever occurs first) and must be updated before the clerk can log in. If a link is disabled on a menu, the person currently logged in has not been granted access to that function.
Generating Reports
The Reports Menu is used to generate several different types of transaction reports.
Troubleshooting
If you have any problems while using the License Sales Application (LSA), look to see if the problem you are experiencing is listed and try the following troubleshooting tips before you call the Help Desk for assistance. This is the fastest and easiest way to resolve a simple problem on-site. Also, a list of error messages that may display are listed along with recommended fixes.