Managing Clerk Information

Using the Administration Menu screen, agents can set up clerk accounts for the License Sales Application (LSA) system. A clerk account enables an employee at the agent's place of business to access the LSA and determines which tools and reports they can access. Once created, a clerk's account can be updated at any time, or inactivated if the clerk leaves employment at the agent's place of business. Information included in a clerk account is the clerk's user identification and password used to log in to the LSA. An agent can reset clerk passwords (if the clerk has forgotten their password) or the clerk can do it themselves through the Change Password screen. A password expires automatically after 90 days of issue (or 45 days from last login, whichever occurs first) and must be updated before the clerk can log in. If a link is disabled on a menu, the person currently logged in has not been granted access to that function.